Pause subscription
in progress
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Jeppe Vinum
1) Stripe has this pause functionality.
It Would it be nice if the system could show this information in my members account page?
2) This is great if you run a subscription based service with physical products, and maybe some of the subscribers want to pause the subscription during the holiday.
3) My plan B is to just pause the subscription within Stripe, but without the functionality to show my subscribers whats going on.
4) Would be nice just to show the information, or even better, make them pause it themself.
Ivan Romero
Is this ready? Do we have to keep invoices as draft or can we make uncollectible?
Duncan Hamra
in progress
This is mostly complete in Memberstack 2.0 🎉
You can now pause a subscription via the Stripe dashboard and Memberstack will automatically respect the settings. Please note that the customer will not lose access to gated content during that time. (So this initial release is mostly useful to service based businesses).
We hope to loop back to complete this project before the end of the year.
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Kyle Courtright
Duncan Hamra: Thank you!
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Arnaud
Duncan Hamra: When you say "We hope to loop back to complete this project before the end of the year.', does that mean that subscribers will be able to pause or cancel the subscription by themselves?
Duncan Hamra
Arnaud: Hey Arnaud 👋 Great question! I'll take note of this in the roadmap. I imagine we'd give you a toggle to allow members to pause their subscription. If enabled, this would display inside of the Stripe Customer Portal
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Kyle Courtright
A pause option would be SO helpful for my members too! Let's say a member starts their membership Jan 1 on a Quarterly plan. If they Pause their membership in February, their membership would be officially be paused at the end of March (on the Quarterly plan). Same idea for Monthly and Yearly plans. Thank ya kindly!
Adam Steinberg
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Duncan Hamra
planned
Queued for Q3 of 2022 🎉
Adam Steinberg
Duncan Hamra: Any more specifics on the ETA? :)
Ivan Romero
Pausing membership would be great!
A
Adam Falla
For my Members to be able to pause their subscription would be a super valuable feature for me. I guess having it as a toggle option for a membership. Allowing a 1 or 2 month pause can help to reduce churn for member businesses like mine, so I imagine this feature would directly benefit Memberstack's business immediately also.
Duncan Hamra
Jeppe Vinum Yes! Thank you. No ETA, but it does seem like this will be something easy for us to add in the future (after the migration). I'll keep you updated here.
In the meantime... I'll check to see if there are any potential issues with pausing a plan in Stripe. There's a chance that will cause your accounts to get out of sync.
Duncan Hamra
Okay, I can confirm that pausing their membership plan will most likely cause issues with Memberstack going forward. Is this something you've been doing? If so, have you experienced any issues so far?