Using coupons with trials
complete
Corey Haines
1) The problem → My memberships have a 7-day free trial by default and so if I want to offer a coupon for any reason, I have to ask members to reply with their email so I can manually apply a coupon in Stripe.
2) Why is this important → This takes a good amount of time and I also worry lowers the amount of people who will respond because they have to take the time to reply to an email in order to take advantage of it. I'd love to be able to create multiple coupons and sling them around for special offers with marketing I'm doing, but I have to send everyone to my inbox essentially.
3) What's your plan B → Turn off free trial and just go with coupons.
4) Possible solutions we could build for you → (1) Ability for users to apply a coupon in addition to their free/paid trial, (2) ability to generate links that automatically apply a coupon at checkout, (3) endpoint that allows for a Zap to apply to a coupon in Stripe?
Duncan Hamra
complete
This feature is now live in Memberstack 2.0 🎉
Thank you for your patience 🙏
Duncan Hamra
in progress
Ready as part of Memberstack 2.0 🎉 Will update once 2.0 is generally available.
A
Adam Falla
What is the estimated launch date of Memberstack 2.0? Would really love the ability to add coupons to my free trial membership.
Ben McMahon
This is mightily frustrating. I want a 100% discount code for friends and family, but don't want to stop offering a free trial for customers who sign up. My current workaround is to add a password protected page to my site and have them sign up through here, but it's a bit of a mess. Please add this feature!
Naitik Mehta
Ben McMahon: Totally hear you, Ben! We agree that this is super important, and will make it available in Memberstack 2.0 for sure. 🙏
2.0 is a 10x improvement on the current Memberstack product, so we've decided to focus our engineering efforts on getting it out the door ASAP instead of addressing one-off projects on the 1.0 product that will have to be replaced in 2.0 either way. Hope that helps shed some light on our approach 😊
M
Michael Short
I'm having a similar concern, and my request is that you at a minimum allow free trials to be offered as coupons. In addressing the questions posed:
1) The problem → Inability to offer a free trial to some audience segments without making the free trial offer available to everyone.
2) Why is this important → I would like to use marketing events, like a webinar or a 7 day challenge, to promote community membership. If someone attends an event, or completes a challenge (in these examples), they would receive an email with a "Free Trial" coupon and still be able to create their membership on the same site that other new members would set up their membership. Without this feature, I could either (a) turn on "free trial" for a limited time ... again removing the reward for participating in the event, and thus decreasing it's value, or (b) create a new product with all of the associated steps (creating a temporary landing page, etc.) and HOPE that the individuals to whom the offer is extended don't try to sign up through the normal channel(s). It would also let me establish different lengths of time that the free offer would apply, depending on the event the prospect attended. For instance, a live seminar that someone paid to attend might result in a "free trial" coupon for 3 months, where participating in an online challenge might result in a "free trial" coupon for 14 days.
3) What's your plan B → Probably not have a free trial offer at all, or try to come up with some alternative way to make a similar offer
4) Possible solutions we could build for you → create the ability to offer a "free trial" coupon
I do REALLY like the idea mentioned by Corey above regarding the ability to offer a free trial AND a coupon ... or ... being able to create a coupon that has BOTH a free trial and a discount ...
Duncan Hamra
Michael Short: This is great! I'm going to make this a new post so it doesn't get lost. Thanks for taking the time to explain!
Is one possible solution to create 2 versions of the same membership? One public membership that
doesn't
have a trial, and one secret membership that does
have a free trial?M
Michael Short
Duncan Hamra: I really don't want to have multiple versions (public and "secret") primarily because I think it could cause confusion as to where someone should go to sign up as a new member. From an end user perspective, I think a coupon that allows for a free membership would be the cleanest and best experience for the members.
W
Warren Harper
I just ran into this same issue. We'd still like for customers to be able to enter a coupon with memberships that have a built in free trial.
Duncan Hamra
Ooo all three solutions are super interesting... and I agree
something
like this should be built into Memberstack. Will consider all of this as we're rebuilding our checkout UI to be more configurable.. and as we're adding features to coupons.
T
Tim
Hi Corey, I'm pretty sure I've executed exactly what you're asking for in 4.1 by using the coupon feature in memberstack (I don't have to touch stripe). The user needs to apply the coupon during the checkout process but memberstack allows for a one time coupon or one that's applied each time a subscription renews.
Corey Haines
Tim: Do you have trials enabled on your memberships? That’s the limitation, I believe.